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Shipping Policy


Orders will be delivered between 1-3 business days to either the home address or clinic.

Orders to home are sent through Purolator. Purolator is no longer required to get a signature upon delivery. Purolator FAQ

Heartland Fort Veterinary HospitalĀ is not responsible for orders stolen, frozen, melted, wet, or otherwise compromised when shipped to home. It is expected someone to be home for the delivery.

Shipping costs are based on the products ordered. Due to size and/or weight, certain items may bear a shipping surcharge or special handling fee. Total shipping charges are automatically calculated during checkout prior to completing your order.

Shipping fees cannot be refunded.

Standard Shipping is available across all Canadian provinces. Some restrictions apply to specific locations. Shipments to rural addresses may exceed the standard shipping delivery window and may not be available for Ship to Home. Shipments are not available to post office box addresses.

There are no shipping fees when your order is delivered to the clinic.

If you have any questions or concerns regarding shipping, please don't hesiate to contact us.